Troubleshooting
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      2. Using Tapni
      3. Troubleshooting

      The app says “This is not a valid tag” when activating my product

      If you are trying to activate your Tapni and it says “This is not a valid tag”, please follow below steps:

      Step 1: Take a picture of the QR code of your Tapni product. 

      Step 2: Download the NFC Tools app available on Apple Store and Play Store

      Step 3: Click on "Read"

      Step 4: Tap your Tapni product with your phone

      Step 5: Make a screenshot of all details.

      Step 6: Contact us and attach everything 

      Please remember that we need a clear picture of your QR code along with the full screenshot with all the details displayed from top to bottom in order to help you out immediately.